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Citing, referencing and reference management: Mendeley, Zotero, EndNote, Qiqqa

Other reference management services

If RefWorks does not work well for you, you may want to consider one of the many alternative reference management products.

Please note: QUB library does not currently offer support for reference management software other than RefWorks. Please refer to available user guides and documentation.


Mendeley is free reference management software which has similar features to RefWorks. It offers web-based and desktop versions and you can sync your library between these different versions and across different computers.

Please note: Neither the desktop version nor the Mendeley Word Add-in are installed as standard on QUB computers.

A free account gives you 2GB of personal storage for documents and you can create 5 private groups with up to 25 collaborators. A paid-for premium version is available, if you would like more space or groups.

Sign up to Mendeley

Download Mendeley desktop

Guides and tutorials


Zotero is free, open-source reference management software designed to collect, store, manage, and cite bibliographic references.

Please note that Zotero has recently undergone a major upgrade and some of the documentation and guides (linked to below) are still being updated. Previously available as an extension for Firefox and a separate Zotero Standalone program, the new version is a single standalone application for users of various browsers.

Download Zotero

Quick start guide

Documentation and information


EndNote is generally considered to be more sophisticated than most free reference managers, but to make use of its advanced features you have to purchase a personal copy. Discounted student pricing is available.

A simpler web version - EndNote basic - is also available free of charge.  

Sign up to EndNote basic or purchase EndNote

Find out about student pricing for EndNote

Guides and videos


Qiqqa (pronounced "quicker") is a software tool for storing, organizing and annotating PDFs which also includes a reference manager. It can be useful, if you have a large collection of articles in PDF format.

The basic version of Qiqqa is available free of charge. Premium versions which provide more storage space and additional features are also available.

Download Qiqqa

Manual (PDF) and tutorials