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RefWorks: RefWorks

Gather, organize, store and share all types of information, and instantly generate citations and bibliographies.


Some RefWorks users have experienced problems over previous months and we would like to apologize on behalf of ProQuest to anyone who has experienced difficulties. 

The RefWorks Team at QUB is aware of severe problems with RefWorks Citation Manager (a Word 2016 plugin) and less critical issues with ProQuest RefWorks and Write-N-Cite (particularly when it is used with Word’s Track Changes function). 

We are pressing ProQuest to indicate when these problems will be solved, and what action if any our users need to take.  Given the known problems and lack of information on when these issues are likely to be resolved we have suspended RefWorks training sessions, and would advise anyone thinking of using RefWorks to wait until February 2017.   We hope ProQuest will provide substantial information on the current issues very soon and we will pass this on as soon as we receive it.

Thanks for your patience.

Which RefWorks version?

RefWorks versions



Which version of RefWorks is right for me?

A new version of RefWorks (known as 'ProQuest RefWorks') has recently been launched. The existing RefWorks (now referred to as 'Legacy RefWorks') will continue to run alongside the new version until January 2018 at least.

New to RefWorks? If you have never used RefWorks before, or you have an existing Legacy RefWorks account which you no longer use, we recommend you start using the new ProQuest RefWorks now, so you can take advantage of its new features. > Find out more 

Already using RefWorks with your documents? It is currently not possible to change Word documents over to new ProQuest RefWorks, if you have already inserted references from Legacy RefWorks. Therefore we advise existing RefWorks users - especially those who have started writing a thesis or extended work - to continue with Legacy RefWorks. The QUB RefWorks support team will be contacting all our users in due course to advise them on switching between versions.

Not sure? If you are not sure which version of RefWorks is right for you, please contact the QUB RefWorks support team ( or speak to your subject librarian.

What is RefWorks?

RefWorks is an on-line reference management service that lets you:

  • build a personal database of references imported from text files, on-line databases and other sources
  • organise references into folders
  • cite references when writing a paper
  • automatically format your paper and bibliography in seconds using the Write-N-Cite tool

All current Queen's students and staff can use RefWorks.

Retired staff and graduates of Queen's can use also RefWorks, via our RefWorks Alumni Program.

Refworks Group Code

The RefWorks Group Code is a special code that identifies you as being a genuine QUB user of RefWorks. Depending on which version of RefWorks you are using, you may be asked to enter the Group Code if you are signing up for a new RefWorks account from home.

To get the Refworks Group Code, click the link below - you will need to log in using your QUB username and password.

How do I access the old Legacy RefWorks?

Legacy RefWorks

Click the link above, and then click the red QConnect button to go to the log-in page for old Legacy RefWorks:

If you already have a Legacy RefWorks account, log in.

If you are new to RefWorks and you do not want to use the new version, click "Sign Up for a New Account" on the RefWorks log-in page, and complete the short form. You must enter your Queen’s email as your email address.

If you are signing up with RefWorks from home, you will need to enter a Group Code - see the box to the right for more information.

Please note that the Legacy version of RefWorks will be phased out from January 2018.

How do I access the new ProQuest RefWorks?

ProQuest RefWorks logoProQuest RefWorks

Click the link above to go to the log-in page for new ProQuest RefWorks:

If you already have a ProQuest RefWorks account, sign in.

If you are new to ProQuest RefWorks, click the “Create account” link.

Fill in your information making sure you use your QUB email address. You'll receive an email to your QUB email address with a link to complete the registration process. Once you activate your account you’ll get access to ProQuest RefWorks immediately.

RefWorks video tutorials

ProQuest, the publisher of RefWorks, has created a series of video tutorials, covering all aspects of the old Legacy RefWorks and the new ProQuest RefWorks, from the basic to the advanced.

Click on one of the links below to view ProQuest's official RefWorks channels on YouTube.

Need help with RefWorks?

Email the RefWorks Support Team (, or have a look at the RefWorks FAQs below.