Healthcare Library Electronic Resources: Healthcare Library Login

Healthcare Library Access Update – May 2024

As of May 2024, the Healthcare Library has enhanced security by transitioning to an Azure-based Shibboleth login system. We are aware of some ongoing access issues and are actively working to resolve them.

Experiencing Access Problems? Email us at tech.support@healthcarelibrary.qub.ac.uk with:

• The specific article permalink or details.
• Screenshots showing error messages, especially the URL in the address bar.

Key Changes to Login Process:

• Login Page: You’ll now see the Queen’s University login page instead of the Healthcare Library branded page.
• Username Format: Enter your library number in this format: 1234567@ads.qub.ac.uk

Quick Troubleshooting Tips:

1. Try a Different Browser:

   • Use Chrome or Edge, or open an InPrivate (Edge) or Incognito (Chrome) window.
   • Ensure you’re logged out of all other Microsoft-authenticated resources and clear your browser's cache.

2. Login Errors:

   • If you see a “permissions” error without the login prompt, first try clearing your browser cache.
   • On HSC Trust networks, select 'Use a different account' if standard login fails.
3. Managing Multiple Accounts:

   • Use the Microsoft My Sign-Ins tool for easier account switching. Ensure your library account is registered for Queen’s self-service password reset.

   • 

Need Password Assistance?

• Please use our standard password request form.

For further assistance, don’t hesitate to contact us.