Below are some troubleshooting tips, if you are using the QUB Library Proxy (EZproxy bookmarklet) in your browser and you receive the following messages.
If you have the URL for an article
Goje, S. K. (2019) ‘Impacted maxillary canine orthodontic traction and incisor root resorption’, American journal of orthodontics and dentofacial orthopedics : official publication of the American Association of Orthodontists, its constituent societies, and the American Board of Orthodontics, 155(5), pp. 615–616.
and apply the QUB Library Proxy (EZproxy bookmarklet)
and receive An Error has Occurred... message
Search on Article Search for the article title e.g. Impacted maxillary canine orthodontic traction and incisor root resorption
We do have access to this article, but from another publisher site, click on Check for full text availability
to access full text from ScienceDirect.
Or search the Library Catalogue for the ejournal title e.g. American Journal of Orthodontics and Dentofacial Orthopedics
You may also get An Error has Occurred... message, if an article is open access and the QUB Library Proxy (EZproxy Bookmarklet) is not required.
Search for the article title on
Open Access Button
or Google Scholar
If you can successfully gain access via QUB Library Proxy (EZproxy Bookmarklet) to a resource but cannot access the full text of the article you require.
It may be that we have access to some content on the platform, but this particular ejournal or coverage dates are not included in our subscription.
In this example here is no access to this article on the Ingenta publisher site.
However, you can check for that particular article title on Article Search
And there is access to full text available via Elsevier ScienceDirect
If you cannot get access via EZproxy Bookmarklet, check for the journal or resource on the Library Catalogue or the article title on Article Search.
If you have further queries, please email us