Skip to Main Content

EZproxy BookMarklet: Troubleshooting

Troubleshooting EZproxy bookmarklet


Below are some troubleshooting tips, if you are using the QUB Library Proxy (EZproxy bookmarklet) in your browser and you receive the following messages.


An Error has Occurred...

If you have the URL for an article

Goje, S. K. (2019) ‘Impacted maxillary canine orthodontic traction and incisor root resorption’, American journal of orthodontics and dentofacial orthopedics : official publication of the American Association of Orthodontists, its constituent societies, and the American Board of Orthodontics, 155(5), pp. 615–616.




and apply the QUB Library Proxy (EZproxy bookmarklet)

and receive An Error has Occurred... message




Search on Article Search for the article title e.g. Impacted maxillary canine orthodontic traction and incisor root resorption

We do have access to this article, but from another publisher site, click on Check for full text availability




to access full text from ScienceDirect.



Or search the Library Catalogue for the ejournal title e.g. American Journal of Orthodontics and Dentofacial Orthopedics


You may also get An Error has Occurred... message, if an article is open access and the QUB Library Proxy (EZproxy Bookmarklet) is not required.

Search for the article title on
Open Access Button 

or Google Scholar




I can get access via QUB Library Proxy but cannot access full text


If you can successfully gain access via QUB Library Proxy (EZproxy Bookmarklet) to a resource but cannot access the full text of the article you require.



It may be that we have access to some content on the platform, but this particular ejournal or coverage dates are not included in our subscription.

In this example here is no access to this article on the Ingenta publisher site. 

However, you can check for that particular article title on Article Search

And there is access to full text available via Elsevier ScienceDirect




If you cannot get access via EZproxy Bookmarklet, check for the journal or resource on the Library Catalogue or the article title on Article Search


If you have further queries, please email us