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Lean Library: Troubleshooting


* Please note we will no longer provide access to Lean Library after 30/04/2024.

Why do I continually see the message An Error Has Occurred...?

The reason you are seeing this message is because you have selected the 'Automate my authentication and skip associated pop-ups' option in Quick Settings.
Lean Library browser extension is applying QUB Library proxy to all URLs you are trying to access. 

An Error Has Occurred screenshot

To remove this setting, you can un-select this option.


Why does Lean Library extension say The extension will only be active when you are on an academic site...?

The reason you are seeing this message is because Lean Library cannot detect a DOI on the webpage.


If there is no DOI or ISBN on the webpage Lean Library extension will not be able to extract the data and search the Library's holdings.

Contact us

If you have a query, please email eresources