Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Citing, referencing and reference management: EndNote

What is EndNote?

EndNote is Queen's University's new reference management software. It replaces RefWorks as the university's supported bibliographic management solution.

Using EndNote you can:

  • build a personal database of references imported from catalogues, research databases and other sources
  • organise references into groups
  • manage large volumes of references required for systematic reviews
  • share references with other Endnote users
  • cite references when writing a paper using the Cite While You Write (CWYW) add-in for MSWord and other wordprocessing software
  • automatically format your paper and bibliography

EndNote has both a desktop and an online component. You can install the desktop application on up to three personal laptops or PCs and sync it with the online version. Further information and links to user guides are available below.

Please note: EndNote libraries should never be stored in cloud-syncing folders such as iCloud, Dropbox, OneDrive, Box, SugarSync, etc., as syncing folders corrupt EndNote libraries over time.

EndNote 20

Clarivate released EndNote 20 for Windows and Mac in 2020.  QUB users can download it by following the instructions and link for Windows or Mac.  Please note if you want to switch from EndNote X9 to EndNote 20 you will need to uninstall X9 completely and install EndNote 20.

EndNote 20 is the current version of EndNote, but Clarivate continue to support the previous version (EndNote X9).  For the best experience EndNote 20 is recommended.  System compatibility details for EndNote 20 are available here

Full details on EndNote Windows compatibility are available here.

Full details on EndNote Mac compatibility are available here.

EndNote 20 videos are available here and guides are available here.

Installing EndNote Desktop

Step-by-step instructions on how to install EndNote are available at the links below.

Please follow the instructions closely. The installation files must be unzipped/extracted correctly to enable the installation. If you are asked for a "product key", please repeat the installation process, closely following the instructions provided.

EndNote video tutorials and guides

EndNote presentations

QUB EndNote launch

Download the presentations from the launch event:

EndNote X9 guides for Windows

Guides provided by Clarivate:

Quick reference guide for working with EndNote X9 on Windows (PDF)

The EndNote X9 Guided Tour: Windows - a step-by-step tutorial in using the basics of EndNote X9 (PDF)

EndNote X9 guides for MacOS

Guides provided by Clarivate:

Quick reference guide for working with EndNote X9 on macOS (PDF)

The EndNote X9 Guided Tour: MacOS - a step-by-step tutorial in using the basics of EndNote X9 (PDF)

More user guides

Further tutorials, user guides and WebEx training session are available from Clarivate, the makers of EndNote:

Clarivate EndNote Training

EndNote FAQs