If you receive the following message:
An error has occurred.
The website you are trying to access has not been configured. Please email eresources@qub.ac.uk with the debug data below the name of the resource for this to be corrected.
Please copy details of the resource you are trying to access and the text of this error message and send to eresources@qub.ac.uk
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If you receive The password you entered was incorrect message at the QUB login
check that you are using your student or staff number only e.g., 1234567
and the same password you use for your QUB email and QoL.
If you use your email address e.g., 1234567@ads.qub.ac.uk or eresources@qub.ac.uk
this will result in The password you entered was incorrect message.
If you are still having problems you may need to reset your password using the Self Service Password Reset
You should then try accessing the resource again.
If you are unable to do this or need further help please Request IT Support
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If you receive the below message
Services licensed only for Queen's staff and students
You do not have the necessary permissions to access this resource
Your user number identifies you as belonging to a user group which has no access rights to library electronic resources.
If you believe this to be incorrect please please forward your name and staff/student number as well as the text of the error message in call to Request IT Support
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