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eresources : problems

An internal error has occurred

If you receive the error page

An internal error has occurred. Please contact the library staff for further assistance.

 

 

Please clear the cache in your browser, see the ‘Clear your cache’ section here for information on how to do this.

Close your browser and open a fresh browser and access the library website again using the QUB Library URL: http://www.qub.ac.uk/directorates/InformationServices/TheLibrary/ or access the URL with a different browser such as Mozilla Firefox, OperaChrome, or Safari

If you are using a bookmarked URL please delete it and use the QUB Library URL.

 

You do not have the necessary permissions to access this resource

If you receive the below message

Services licensed only for Queen's staff and students

You do not have the necessary permissions to access this resource

 

Your user number identifies you as belonging to a user group which has no access rights to library electronic resources.  

If you believe this to be incorrect please please forward your name and staff/student number as well as the text of the error message to libsupport@qub.ac.uk.

 

The password you entered was incorrect

If you receive The password you entered was incorrect message at the QUB login 

 

 

but can access Queen's Online QoL or QUB email with the same credentials, you will need to reset your password using this link 

You should then try accessing the resource again.

If you are unable to do this you will need to request a password reset from the IT Service Desk.

You should present your student card to them in person.  If you are unable to attend in person please contact 

Student Guidance Centre on 028 9097 2727.

 

EBSCOhost screen

If you are using Article Search or an EBSCO database and receive the screen

 

The website you are trying to access has not been configured

If you receive the following message:

An error has occurred.

The website you are trying to access has not been configured. Please email eresources@qub.ac.uk with the debug data below the name of the resource for this to be corrected.

 

 

Please copy details of the resource you are trying to access and the text of this error message and send to libsupport@qub.ac.uk . 

 

How do I access full text articles on Article Search off campus?

If using Article Search off campus you should click on 

Hello, Guest. Login for full access 

in the yellow banner at the top of the screen and enter your QUB username and password in order to gain access to full text. 

 

Why I am being asked to pay to access an e-journal or e-resource?

If you are being asked to login to a resource or database or you are denied access to full text

 

This could be because you have gone direct to the resource.

You could:

Search QCat Library Catalogue

Check the URL

Login to Article Search

Check with your Subject Librarian

 

My browser hangs or displays a connection failed message

Assuming there is no known temporary problem with the resource you are trying to access (for service interruption notices see Library Blog) this may be caused by something in your local PC or Browser setup. These often fall into one of the following categories:

 

Firewall

 

Browser popups

 

Browser PDF handling

 

If you need further help with PC/browser configuration please contact the IT Service Desk on the ground floor of the McClay Library.

 

 

If I receive the message "Inter-institutional access failure"

If you are receiving the "Inter-institutional access failure" message, it may be because you do not fall into any of the categories listed below:

  • current students at Queen's University Belfast
  • current staff at Queen's University Belfast
  • Honorary members of staff

If you believe you have received this message in error, please forward your name and student/staff number in an email to libsupport@qub.ac.uk

 

What are the minimum browser requirements for Article Search?

Check that you have the minimum browser requirements for Article Search.

Internet Explorer

8.0 or later (*see note below)

Firefox

Latest version plus one previous version

Safari

Latest version plus one previous version

Google Chrome

Latest version plus one previous version

Other

Javascript, Cookies Enabled

* Note: As of May 2016, IE 8.0 and 9.0 will continue to be supported, however all newly released services and features will only be supported in IE 10.0 or higher.

 

Authorization Failure You are not authorized to use this application for the following reason: Unknown.

If you receive the error page:

Authorization Failure

You are not authorized to use this application for the following reason: Unknown.

 

Clear the cache in your browser, see cache page

Close your browser and open a fresh browser.

Access QUB library website http://www.qub.ac.uk/directorates/InformationServices/TheLibrary/

 

* Do not use a bookmarked URL.

 

 

A System Problem has Occurred

If you receive the message "A System Problem has Occurred" and are using either QCat Article Search or an EBSCOhost database 

 

 

 

An error occurred while processing your request.... this service require cookies…

If you see the below screen:

this is the result of the user using the back button around the login screens.

Multiple requests are not allowed for security reasons and the error message is presented.

Resolution usually involves

 

If I cannot access Article Search

If full text links on Article Search are not working or you cannot access Article Search

 

 

take a note of the journal title and the issue and year details

 

 

Go to Queen's University Library and on QCat Library Catalogue search for Scottish Geographical Magazine

 

or go straight to QCat Library Catalogue platform 

 

Locate the record

 

click on the dates in the record to access full text

 

 

Locate the year, volume and issue and click on PDF

 

 

Access full text PDF of the article

 


Click for PDF

 

If I cannot access the Library Catalogue

If you cannot access the Library Catalogue 

 

You can still search for databases via Databases A-Z

 

or e-journal titles via E-Journals A-Z