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eresources

eresources problems

What should I do if I get a persistent link syntax is incorrect and cannot access an EBSCO ebook?

 

There is a known issue with the linking for EBSCO ebooks on Library Search since 20/12/2024.

If you are getting a 'Persistent link syntax is incorrect' when you try to access an EBSCO ebook

screenshot of persistent link syntax error on EBSCO

 

please search for the ebook title by logging into EBSCOhost eBook Collection using the URL:

https://qub.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=ns022249&groupid=main&profile=ehost&defaultdb=nlebk

 

 

Your account or password is incorrect

 

If you receive Your account or password is incorrect message at login 

 

 

click on reset it now link

To access certain university resources securely, setting up Microsoft Multi-Factor Authentication (MFA) is required.
Please visit instructions for information on how to set up MFA

If you are still having problems you may need to reset your password using the Self Service Password Reset 

You should then try accessing the resource again.

If you are unable to reset your password please Request IT Support

 

 

What should I do if I get the message Sorry we are having trouble signing you in?

 

If you are getting the message:
Sorry we are having trouble signing you in...your administrator has configured the application...

 

screenshot QUB Shibboleth message saying sorry we are having trouble signing you in, your administrator has configured the application

 

Please email eresources with 
1. QUB email address or full username you are using to login
2. name and the URL of the resource you are trying to access

 

 

Oops! It looks like you have attempted to view a page that has not been configured for access. 

 

If you receive the following message:
Oops! It looks like you have attempted to view a page that has not been configured for access. 

screenshot of message oops it looks like you have attempted to view a page that has not been configured for access

 

Please email eresources with the name and the URL of the resource you are trying to access.

 

 

Why I am being asked to login after successfully signing in with QUB login?

 

If you have successfully signed in to a resource with your QUB email address and password and validated access using Multi Factor Authentication but are still being asked to login.

 

screenshot of web of science interface with message sign in to continue with web of science

 

screenshot of Wiley Digital Archives interface requesting a sign in

 

Please email eresources with the name and the URL of the resource you are trying to access.