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eresources : problems

Problems

The session has expired... on Article Search or EBSCO

 

If you are trying to access content on Article Search or an EBSCO database such as CINAHL, American, History and Life Historical Abstracts, Business Source Premier.

 

This means the session has expired.

Click on the text Queen's University Belfast Library to start a new session.

You will need to search for the database again on Library Catalogue or conduct your search on Article Search again.

You may need to clear your browser cache completely.

 

If you are experiencing this problem because you trying to access URLs from EBSCO that you have saved, please go to How can I get a permanent link.

 

 

The website you are trying to access has not been configured

If you receive the following message:

An error has occurred.

The website you are trying to access has not been configured. Please email eresources@qub.ac.uk with the debug data below the name of the resource for this to be corrected.

 

 

The password you entered was incorrect

If you receive The password you entered was incorrect message at the QUB login 

 

 

but can access Queen's Online QoL or QUB email with the same credentials, you will need to reset your password using this link 

You should then try accessing the resource again.

If you are unable to do this you will need to request a password reset from the IT Service Desk.

You should present your student card to them in person.  If you are unable to attend in person please contact 

Student Guidance Centre on 028 9097 2727.

 

This page isn't working

 

If you are trying to access content on Wiley Online or Taylor & Francis and you receive the below error:

 

 

  1. Clear your browser cookies and cache
    * You must clear your cookies and cache completely from your browser, not just from the past few hours
  2. Close all instances of your browser
  3. Open a new browser
  • Alternatively you can use a different browser 
     

 

Why I am being asked to pay to access an e-journal or e-resource?

If you are being asked to login to a resource or database or you are denied access to full text

 

This could be because you have gone direct to the resource.

You could:

Search Library Catalogue

Check the URL

Login to Article Search

Check with your Subject Librarian

How do I access full text articles on Article Search off campus?

If using Article Search off campus you should click on 

Hello, Guest. Login for full access 

in the yellow banner at the top of the screen and enter your QUB username and password in order to gain access to full text. 

 

If I cannot access the Library Catalogue

If you cannot access the Library Catalogue 

 

You can still search on databases via Databases A-Z   

 

or for e-journal titles via E-Journals A-Z

 

 

 

A System Problem has Occurred

If you receive the message "A System Problem has Occurred" and are using either Article Search or an EBSCOhost database 

 

 

 

 

 

A System Problem has Occurred

If you receive the message "A System Problem has Occurred" and are using either Article Search or an EBSCOhost database