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eresources

eresources problems

Your account or password is incorrect

 

If you receive Your account or password is incorrect message at login 

 

 

click on reset it now link

To access certain university resources securely, setting up Microsoft Multi-Factor Authentication (MFA) is required.
Please visit instructions for information on how to set up MFA

If you are still having problems you may need to reset your password using the Self Service Password Reset 

You should then try accessing the resource again.

If you are unable to reset your password please Request IT Support

 

 

What should I do if I get the message Sorry we are having trouble signing you in?

 

If you are getting the message:
Sorry we are having trouble signing you in...your administrator has configured the application...

 

screenshot QUB Shibboleth message saying sorry we are having trouble signing you in, your administrator has configured the application

 

Please email eresources with 
1. QUB email address or full username you are using to login
2. name and the URL of the resource you are trying to access

 

 

Oops! It looks like you have attempted to view a page that has not been configured for access. 

 

If you receive the following message:
Oops! It looks like you have attempted to view a page that has not been configured for access. 

screenshot of message oops it looks like you have attempted to view a page that has not been configured for access

 

Please email eresources with the name and the URL of the resource you are trying to access.

 

 

Why I am being asked to login after successfully signing in with QUB login?

 

If you have successfully signed in to a resource with your QUB email address and password and validated access using Multi Factor Authentication but are still being asked to login.

 

screenshot of web of science interface with message sign in to continue with web of science

 

screenshot of Wiley Digital Archives interface requesting a sign in

 

Please email eresources with the name and the URL of the resource you are trying to access.

 

 

Why I am being asked to pay to access an e-journal or e-resource?

 

If you are being asked to login to a resource or database or you are denied access to full text

 

 

This could be because you have gone direct to the resource or publisher be searching on Google.

  • Search for the content or article on Library Search.
    If we have access to the content you will be prompted for your QUB login to access the resource.
  • You could add this prefix
    https://qub.idm.oclc.org/login?url=
    to the publisher URL.
  • Install QUB Proxy in your browser to check for access.
  • Check with your Subject Librarian.

 

Why do I see Scopus Preview off campus? 

Scopus Preview allows non-subscribed users to use free features on Scopus.  

If you are seeing Scopus Preview it means that Scopus is not recognising that you are accessing from Queen’s University Belfast.
 

screenshot of Scopus Preview

 

This can happen if you have been using the same browser for some time and have not recently logged into Scopus.

You need to enter your QUB login credentials again on Scopus in a new browser.

To resolve the issue, clear your browser cache and start a new session.
If you are not being prompted to login with your QUB credentials after clearing browser cache then cache has been cleared for a period, you need to clear cache for 'All time'.

Alternatively, switch browsers.
Start a new session in a browser you don’t normally use like Firefox Incognito or Opera

and use either of the below URLs which will display QUB login screen

https://auth.elsevier.com/ShibAuth/institutionLogin?entityID=https%3A%2F%2Fqub.ac.uk%2Fshibboleth&appReturnURL=https%3A%2F%2Fwww.scopus.com%2F

or

https://qub.idm.oclc.org/login?url=https://www.scopus.com/

When you login with your QUB email and regular QUB password you will see ‘Brought to you by QUEEN'S UNIVERSITY BELFAST’ on top left of Scopus page.

 

If you have created an account on Scopus, please make sure you have already authenticated to Scopus and used your QUB email to associate the account with 'Queen's University Belfast'.  You only need to create an account to access personalised features i.e., saved searches, alerts, lists of results.  You do not need to create an account to access University subscription content.

If you are accessing article URLs from a Scopus email alert, make sure that you are already authenticated with your QUB login credentials to the Scopus platform in the same browser to gain full text access. 

We do not have full text access to all content hosted on Scopus platform.

We have access to University subscriptions and Open Access on Scopus only.

If you are still having problems on Scopus, please email eresources

 

 

Why do I repeatedly see Access through your organization page on Elsevier? 

 

If you repeatedly see 'Access through your organization page' on Elsevier and are unable to access an Elsevier database
e.g., ScienceDirect, Scopus, ClinicalKey

this is because you have been using the same browser for some time and have not recently logged into Elsevier with your QUB credentials.

 

screenshot of access through your organization page on Elsevier

 

To resolve the issue, clear your browser cache and start a new session.
If you are not being prompted to login with your QUB credentials after clearing browser cache then cache has been cleared for a period.

You need to clear cache for 'All time'.

Alternatively, switch browsers.
Start a new session in a browser you don’t normally use like Firefox Incognito or Opera

And access the database URL again.
You can find direct URLs for database on Databases A-Z

We do not have full text access to all content hosted on Elsevier.

We have full text access to University subscriptions and Open Access on Elsevier only.

If you are still having problems on Elsevier, please email eresources