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eresources : problems

Why am I getting an EBSCO sign in screen?

 

If you are trying to access content via

QConnect, Check for full text availability or Article Search or an EBSCO database such as CINAHL, American, History and Life Historical Abstracts, Business Source Premier

and you see the below EBSCO sign in screen

 

You need to clear your browser cache completely.

Close your browser.

Open a fresh browser.

And start your session again in Article Search or search for EBSCO database on Library Catalogue.

 

If you experience this error when using the QConnect in Web of Science please use this Web of Science URL 

 

LibraryHelpFAQ244732

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Why am I getting The session has expired... on Article Search or EBSCO database?

 

If you are trying to access content on Article Search or an EBSCO database such as CINAHL, American, History and Life Historical Abstracts, Business Source Premier.

 

 

This means the session has timed out.

Click on the text Queen's University Belfast Library on the EBSCO screen.

This will bring you to Queen's University Belfast Library to start a new session. 

 

 

You need to begin your search again.

You may need to clear your browser cache completely.

 

If you are experiencing this problem because you trying to access saved URLs from Article Search or EBSCO, please go to How can I get a permanent link.

 

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The website you are trying to access has not been configured

 

If you receive the following message:

An error has occurred.

The website you are trying to access has not been configured. Please email eresources@qub.ac.uk with the debug data below the name of the resource for this to be corrected.

 

 

LibraryHelpFAQ19304

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The password you entered was incorrect

 

If you receive The password you entered was incorrect message at the QUB login 

 

but can access Queen's Online QoL or QUB email with the same credentials,

you will need to reset your password using this password reset

You should then try accessing the resource again.

If you are unable to do this you will need to request a password reset from the IT Service Desk.

You should present your student card to them in person. 

If you are unable to attend in person please contact Student Registry Services on 028 9097 2727.

 

LibraryHelpFAQ19291

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You do not have the necessary permissions to access this resource

 

If you receive the below message

Services licensed only for Queen's staff and students

You do not have the necessary permissions to access this resource

 

Your user number identifies you as belonging to a user group which has no access rights to library electronic resources.  

If you believe this to be incorrect please please forward your name and staff/student number as well as the text of the error message to libsupport@qub.ac.uk.

 

LibraryHelpFAQ19295

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Why I am being asked to pay to access an e-journal or e-resource?

 

If you are being asked to login to a resource or database or you are denied access to full text

 

This could be because you have gone direct to the resource.

You could:

Search Library Catalogue

Check the URL

Login to Article Search

Check with your Subject Librarian

 

LibraryHelpFAQ38960

 

How do I access full text articles on Article Search off campus?

 

If using Article Search off campus you should click on 

Hello, Guest. Login for full access 

in the yellow banner at the top of the screen and enter your QUB username and password in order to gain access to full text. 

 

 

LibraryFAQ228146

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A System Problem has Occurred

 

If you receive the message "A System Problem has Occurred" and are using either Article Search or an EBSCOhost database 

 

 

You need to clear your browser cache completely.

Close your browser.

Open a fresh browser.

Start a new session on Article Search or search for EBSCO database on the Library Catalogue.

 

If you are experiencing this problem because you trying to access saved URLs from Article Search or EBSCO, please go to How can I get a permanent link.

 

LibraryHelpFAQ245146

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