Skip to main content

eresources : troubleshooting

Try a different browser

Try accessing the resource with a different browser and see if you get the same error. 

Internet Explorer works for MOST databases. 

Other browsers include:  

Often databases don't support older versions of browsers, make sure your browser is up-to-date.  

**Please do not uninstall your original browser after downloading an alternate browser.**

Browser cache

Cache is a local storage area in your browser in which previously viewed web pages and images are stored.                                                   

Clearing your cache can also improve the speed and performance of your browser, as well as resolving some e-resource problems.

For advice how to delete the cache on the more commonly used browsers see cache page

Allow cookies

Check that your browser is set to accept cookies. Many databases require the use of cookies and won't work if they are blocked.

A cookie is a file created by a web site that stores information on your computer, such as site-specific preferences when visiting that site. Some sites may not work properly when cookies are disabled.

Firefox 3.x and up

Internet Explorer 7.x and Up

Safari 5.1.x for Mac

Firefox 3.x and Up for Mac

Chrome

 

Enable pop-ups

If you have pop-up blocker enabled on your web browser, you may need to disable it to view content from certain platforms.

Firefox 3.x and up

Internet Explorer 7.x and Up

Internet Explorer 9.x and Up

Safari 5.x for Mac

Firefox 3.x and Up for Mac

Chrome