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eresources : troubleshooting

Try a different browser

Try accessing the resource with a different browser and see if you get the same error. Internet Explorer works for MOST databases. Other browsers include:  Mozilla Firefox, OperaChrome, or Safari

Often databases don't support older versions of browsers, make sure your browser is up-to-date.  

**Please do not uninstall your original browser after downloading an alternate browser.**

Clear your cache

Cache is a local storage area in your browser in which previously viewed web pages and images are stored.                                               

Clearing your cache can also improve the speed and performance of your browser.

Firefox 3.x and up

Internet Explorer 7.x and Up

Safari 5.x

Firefox 3.x and Up for Mac

Chrome

Enable pop-ups

If you have pop-up blocker enabled on your web browser, you may need to disable it to view content from certain platforms.

Firefox 3.x and up

Internet Explorer 7.x and Up

Internet Explorer 9.x and Up

Safari 5.x for Mac

Firefox 3.x and Up for Mac

Chrome

Allow cookies

Check that your browser is set to accept cookies. Many databases require the use of cookies and won't work if they are blocked.

A cookie is a file created by a web site that stores information on your computer, such as site-specific preferences when visiting that site. Some sites may not work properly when cookies are disabled.

Firefox 3.x and up

Internet Explorer 7.x and Up

Safari 5.1.x for Mac

Firefox 3.x and Up for Mac

Chrome

Still can't get access to library e-Resources ?

If you know how to access but you are experiencing a problem which is preventing you from accessing a resource please provide:

  • step-by-step details of how you tried to access the resource (QUB Library Catalogue, E-Journals A-Z, QUB LibGuides, database etc.)
  • details of what you are trying to access, including search terms 
  • whether you are on campus or off campus
  • what browser (Internet Explorer, Firefox, Chrome, Safari) you are using 
  • operating system (Windows 7, Mac OS X etc.) you are using
  • and a print screen of the error page (Alt + PrtScr)

in an email to libsupport@qub.ac.uk